HAVE MORE QUESTIONS ABOUT ABLY® OR FILIUM®?

LISTED BELOW ARE THE MOST COMMON QUESTIONS.

General Questions

Can I embroider, screen print, or tailor the product?
Yes, our product can be emobroidered, screen printed, and tailored. Keep in mind that the threads used to tailor or embroider a shirt will not have the same repellent properties as the rest of the product.
Where do I enter a discount code or gift card number?
Discount codes are entered in the checkout page. If you are on a mobile device click on the "Show order summary" link at the top of the checkout page to display the field.
My discount code is saying that my cart does not meet the requirements for the discount code.
Discount codes do not apply towards sale merchandise. Additionally some promos are only valid on certain products. Check the original source for more information.

Exchanges and Returns

What is your return or exchange policy?
We want to make sure you're happy with your product. That is why we offer a 30 day exchange/return policy from the time we ship out your order.

To be eligible for a return or an exchange, your item must be unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item was received damaged you will not be responsible for return shipping costs. Use the contact us page to replace an item that is damaged/defective.

Please send your product to the address below.

RETURN ADDRESS:

Ably® Apparel Returns
19226 70th Ave S
Kent, WA 98032
USA


Include a copy of your order and what size that you would like to exchange it for or if you would like a refund. 

We'll process your request as soon as we receive your return. If we are out of stock on an exchange we will notify you and ship out the replacement as soon as new goods arrive.
What happens if I order the wrong size?
We will gladly exchange an item within 30 days after we ship you the product. All we ask is that you cover the shipping cost of the return.

Order Processing and Shipping

Do you offer expedited shipping?
We offer 3 day, 2nd day, and next day delivery to the United States. International expedited services are available and will vary depending on the destination. International expedited services will take 3 - 7 days depending on destination and service level chosen.
Do you offer free shipping?
We offer free standard shipping to the contiguous US.
Do you ship to Canada?
We ship Canadian orders through our Canadian website, ablyapparel.ca
How long will it take to receive my order?
All orders ship from Seattle, Washington, USA.

Domestic orders to the contiguous US with standard shipping will take 1 - 7 business days after they are processed.
Standard orders to Alaska, and Hawaii will take 5 - 10 business days to arrive.
International orders shipping via the postal service will take 5 - 15 business days to arrive.
Expedited international orders will take 3 - 7 business days depending on the service chosen and destination.
When is my order processed?
Orders received weekdays before 8 AM PST are processed the same day. Orders received after that time are processed on the following business day with the exception of US holidays when the distribution center is closed.

US holidays include New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and the Friday immediately after Thanksgiving, and Christmas Day.
Where do Ablyapparel.com orders ship from?
All orders from ablyapparel.com ship from Seattle, Washington, USA.
Who is responsible for Duties and Taxes on international shipments?
The receiver is the importer of record and therefore, must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees imposed by the destination country. The receiver of an international shipment may be subject to such taxes, duties and fees, which are charged once a shipment reaches the receiver's country. It is the receiver’s responsibility to pay for these additional charges for customs clearance. Ably® Apparel has no control over these charges, nor can Ably® predict what they may be. Customs policies vary from country to country so you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Technology

Are Ably® Apparel garments anti-microbial?
Ably®'s 100% cotton apparel is "Filium®-activated". We cannot and do not make the claim that Ably® clothing is "anti-bacterial". However, Filium®-activation means that our Ably® tee shirts and hoodies do not absorb and retain many microbes found in human sweat, which cause garments - including most synthetic active wear - to retain odor. This is why you can wear and workout in an Ably® shirt or hoodie for days on end and it will still smell fresh.
Is the Filium® technology safe?
The core technology of Filium® is manufactured in accordance with bluesign® standards for sustainably. Filium® does not contain any nanoparticles, silver, or harmful chemicals that can leach into your skin.
What makes Ably® Apparel different from other clothing that claims to be repellent?
While most, if not all, other clothing claiming to be repellent are made with petroleum-based synthetic materials (nylon, polyester, etc.), Ably® Apparel is 100% natural premium cotton, no synthetics and no nanoparticles. Filium®, our trade secret patent-pending technology, allows us to create natural fabrics and clothing that repel stains, liquids and odors, and have them retain the natural feel, soft touch, and breathability that most of us prefer.
Will Ably® Apparel repel and not absorb every single type of stain, dirt or liquid?
Is Ably® Apparel absolutely perfect? Of course not, nothing is. It probably will absorb dirt, charcoal, or anything else for that matter if it is rubbed or ground into the garment. Since that is not a particularly likely scenario, we can say that if you do accidentally spill wine, coffee, or other liquid on your pristine Ably® tee shirt or hoodie, it’s probably a good idea to sprinkle a few water drops on it, or just flick it off.

Washing and Care

Are there any special laundering instructions for Ably®?
As with other premium cotton garments, we recommend washing Ably® Apparel in cold water with a mild detergent only (no bleach or no other additives). Then you may machine dry on medium heat, but do not add any fabric sheets or other softeners. To be completely eco-friendly, you can hang dry your Ably® – our clothing does not need to be tumble dried to resist stains and odors. Do not wring dry. See more care instructions here
Can Ably® be ironed without damaging the Filium® properties?
Yes! Ironing is not a problem. Iron on a cotton setting as much as you please.
How many wash cycles can Ably® go through before it loses its stain, liquid and odor repelling properties?
The apparel industry estimates that cotton garments have an average life of 30 to 40 washes. Since you don’t need to wash your Ably® tee shirt or hoodie as often as other clothing, and if you follow our care instructions when you wash, we estimate that your Ably® garment’s superior stain/odor/liquid resistant properties should last you for an even longer period of time.
How many times can I wear Ably® before I have to wash it?
Ably® Apparel has been wear- and performance-tested for several years now, both in-house and by independent labs. We’ve also had some folks wear Ably® tee shirts in the gym for a month, and for more than a week at a time in hot and steamy places like Cuba and India. They were all astounded that their shirts stayed odor and stain free.

As such, Ably® tee shirts and hoodies will need to be washed only infrequently (as little as once or twice a month), depending on just how much it has been worn and for what use.
What do I do if something gets on my clothing?
If something does get on your garment the best thing to do is to try and rinse it with water. Do not rub the affected area as this will force it into the fabric. If this does leave a mark then wash the item per our washing instructions, that should get your Ably® Apparel looking fresh and new again.
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