We want to make sure you're happy with your product. That is why we offer a 30 day exchange/return policy from the time we ship out your order.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please visit our Returns Center to process your return or exchange.
US based customers have the option of shipping the return themselves or receiving a prepaid return label. Any US based customer who purchased Redo coverage will have free returns and exchanges. If the Redo coverage was not purchased a $6 label fee will be deducted from the refund for this option. Original shipping charges are non-refundable.
US based customers will receive a free prepaid shipping label for any exchange within the 30 day period.
International customers are responsible for shipping charges back to Ably.
We'll process your request as soon as we receive your shipment. If we are out of stock on an exchange we will notify you and ship out the replacement as soon as new goods arrive.
